Terms of Service

1. This agreement

These Terms of Service (the "Terms") are a legally binding agreement between you — the print shop or business subscribing to the service, "you", "your" — and 3Dash ("3Dash", "we", "us", "our"), operated from Bengaluru, Karnataka, India.

They are issued under the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. By creating an account, starting a trial, embedding the widget, or calling the API, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

These Terms are for businesses. A subscription to 3Dash is a business-to-business service acquired for commercial purposes, not a consumer purchase.

2. Definitions

• "Service" — the 3Dash quoting software in all its forms: the embeddable quote widget, the public API, the shop dashboard and settings, and the supporting documentation.
• "Shop" — you: the business that subscribes to the Service and embeds it on its own website.
• "End Customer" — a visitor to your website who uses the widget to get a quote, and who may place an order with you. An End Customer is your customer, not ours, and has no account with 3Dash.
• "Shop Content" — everything you configure or upload: your shop name, logo, contact details, pickup address, printers, materials, rates, minimum order values, and the files you upload to set up a printer.
• "End Customer Content" — everything an End Customer submits through the widget or the API: 3D model files, print options, and (on the Checkout plan) contact and delivery details.
• "Quote" — a price computed from a model against your printer settings and your configured rates.
• "Order" — an End Customer's request to you for a printed part, placed through the Checkout plan.
• "Payment Provider" — the payment gateway used for your subscription to us and, separately, on your own account, for your End Customers' payments to you. The supported provider is shown in your dashboard.
• "Courier Partner" — a third-party delivery service used to move a part from you to your End Customer.

3. What 3Dash is — and is not

3Dash is software you rent. We give you:

• A quote widget you embed on your own website with one line of script.
• An API your developer can call directly.
• Pricing computed against your printer settings and your rates, rather than a generic per-gram formula.
• On the Quote & Checkout plan, an order and payment flow that runs on your own payment account, and courier booking.

3Dash is not:

• A marketplace. We do not list you anywhere, do not send you customers, and do not compete for them. Every End Customer is one you brought to your own website.
• The printer or the seller. We own no 3D printing equipment and manufacture nothing. The contract to print and supply a part is formed directly between you and your End Customer. We are not a party to it. Product quality, fitness for purpose, warranty, returns, consumer-law obligations and after-sales support for a printed part are entirely yours.
• A payment aggregator or an escrow. We do not collect, hold, pool or settle your End Customers' money. See Section 8.
• Your website host. The widget runs inside your site. Your website, its hosting, its content and its own legal notices are yours.
• A commission-taker. We charge a flat subscription. We take no percentage of your order value, ever.

4. Eligibility and your account

• You must be at least 18 and competent to contract under the Indian Contract Act, 1872, and if you are signing up for an entity you confirm you are authorised to bind it.
• You must give accurate, current and complete registration information, including a working email address, and keep it up to date. Billing notices and service alerts go to that address.
• You are responsible for your account credentials, your API keys, and everything done under your account, whether or not you authorised it. Tell us immediately at support@3dash.in if you suspect a compromise.
• You may not create multiple accounts to obtain repeated free trials or to evade a limit, a suspension or a payment obligation.
• One subscription covers one shop. If you operate distinct businesses under separate brands, each needs its own subscription.

5. Plans, trial and fees

a. The plans

Plan	Monthly	Annual	What it includes
Quote	₹899	₹8,990	The widget and the API, with optional lead capture. When enabled, customers enter an email before getting a price; the shop can view their email, quoted prices and uploaded files in Leads. Uploaded files are deleted 7 days after upload. Payment is arranged directly by the shop.
Quote & Checkout	₹1,999	₹19,990	The quoting widget and API, plus orders, payment through your own account, and courier booking. Customer details are collected with the order rather than through the Quote plan's optional email gate.

All prices are in Indian Rupees. Annual billing is charged as a single payment and works out at roughly two months free. These two plans are the only things we sell; there are no paid add-ons. Current pricing is always shown on the pricing section of our home page, and that page prevails over this table if the two ever differ.

b. The free trial

New shops get a 14-day free trial. It requires no card. It begins when you finish setting up — at least one priced material and at least one usable printer — and it is once per shop. At the end of the trial the Service stops working until you subscribe; nothing is charged automatically, and no card is captured during the trial.

c. Billing, taxes and renewal

• Subscriptions are billed in advance and renew automatically at the end of each period until you cancel.
• Prices are exclusive of GST and any other applicable tax, which is added at the prevailing rate. Where the law requires us to withhold or collect a tax, we will.
• If a charge fails, it is retried. If it keeps failing, your subscription lapses and the widget and API stop serving your shop until payment succeeds. We will email you before that happens.
• Changing plans. You can move between Quote and Quote & Checkout at any time from your dashboard. An upgrade takes effect immediately and is charged pro rata; a downgrade takes effect at the end of the current billing period. The embed on your site does not change.
• Price changes. We may change our prices with at least 30 days' notice by email. A change never applies to a period you have already paid for. If you do not accept it, cancel before the next renewal.

d. Courier costs (Quote & Checkout plan)

When an End Customer chooses delivery, they pay the delivery charge to you at checkout, into your own account, along with the rest of the order. The courier itself is arranged by us on your behalf and the courier's cost is passed on to you, itemised. This is a pass-through of a cost we incurred for you; it is not a fee and it is not marked up. Courier costs are payable even if you later cancel your subscription.

6. Cancellation and refunds

This section is about your subscription to us. Refunds to your customers for their orders are yours to handle — see Section 8.

• Cancel any time. Cancel from your account page. Cancellation stops the next renewal; it does not terminate the current period. You keep access until the end of the period you have paid for.
• No pro-rata refund of a part-used period. Subscription fees for a period already begun are not refundable, and we do not refund unused time on an annual plan when you cancel mid-term.
• Seven-day goodwill window. If you subscribe for the first time and the Service does not work for you, tell us within 7 days of the first charge and we will refund it in full. This applies once per shop, does not apply to renewals, and does not cover courier costs already incurred on your behalf.
• When we are at fault. If we terminate your subscription for a reason other than your breach of these Terms, or the Service is unavailable for a materially extended period through our fault, we refund the unused portion of the period on a pro-rata basis.
• Refund mechanics. Approved refunds go back to the original payment method. We instruct the refund within 5 working days of approving it; it typically reaches your account within 5–7 working days after that, depending on your bank.
• After cancellation. Your data is retained for 30 days so the account can be restored, then deleted, subject to the statutory retention in our Privacy Policy. Export anything you need before then.

7. Fair use and API keys

• Monthly quote allowance. Each plan includes a monthly allowance of quotes, shown in your account. These are fairness limits rather than hard caps on your business — if you are genuinely going to exceed yours, talk to us and we will raise it. Test-mode usage has a separate, smaller allowance.
• Upload size. Individual model files are limited to 50 MB.
• Rate limits. We apply per-key rate limits to keep the Service responsive for everyone, and may adjust them. Sustained abuse may be throttled or blocked without notice.
• Publishable keys. These are public by design — they sit in your page source. They are protected by the list of website addresses you allow, not by secrecy. Keeping that list correct is your responsibility, and usage against your allowance through your key is yours, including usage caused by an address you allowed carelessly.
• Secret keys. Server-side only. Never put one in a browser, a mobile app, a public repository or anything a third party can read. If one leaks, revoke it immediately from your account page. You are responsible for everything done with your keys until they are revoked.
• No resale. You may not resell, sublicense, white-label or otherwise make the Service available to third parties as a quoting service of their own. Use it for your own shop and your own customers.

8. Payments from your customers — your account, your money

On the Quote & Checkout plan you connect your own payment account to 3Dash by authorising us through your payment provider. From that point:

• You are the merchant of record. Your End Customer's payment is charged to your account and settles to your bank on your provider's schedule. 3Dash never receives, holds, pools or settles that money.
• Your relationship with your payment provider is your own. Their terms, their verification requirements, their settlement schedule and their fees apply directly to you, and we are not a party to that agreement. A gateway fee is deducted from your settlement, not by us.
• Authorised first, released to you on acceptance. An order is authorised when the customer pays, and the money reaches your account only when you accept the job. If you do not accept it within the hold window, the authorisation expires and your payment provider returns the money to the customer automatically. An order you do not want costs you nothing — no gateway fee is charged on a payment you never accepted. Note that on UPI and netbanking the customer's account is debited at checkout and the return typically reaches them in five to seven working days — the hold has to run its course before the provider releases it, so the clock does not start when you turn the job down. Tell a customer that rather than that they were never charged.
• Refunds, chargebacks and disputes are yours. A refund to an End Customer is issued from your account, at your decision. You are responsible for the underlying supply, for consumer-law obligations arising from it, and for any chargeback. We will give you the records we hold, but we do not adjudicate, mediate or fund disputes between you and your customer.
• Disconnecting. You can revoke our access to your payment account at any time. Email support@3dash.in and we will disconnect it, or revoke 3Dash directly from your payment provider's own dashboard — either way our access ends. Orders already paid are unaffected — that money is on your account and was never ours to unwind. Disconnecting stops the widget taking new payments.
• Tax and invoicing to your customer. Charging the right tax on an order and issuing the invoice for it are yours. We do not issue tax invoices on your behalf.

9. Quotes, prices and print outcomes

A Quote is produced from the model against the printer settings and rates you configured. We take this seriously and have built the product to fail loudly rather than guess. But:

• Your settings are your responsibility. Your rates, minimums, materials and printer setup determine the price. A rate typed with a missing digit produces a wrong price that is correctly computed. Check your settings before you go live, and after you change them.
• A Quote is an estimate of material, time and price, not a guarantee of the print. Whether a part actually prints well depends on geometry, orientation, supports, your machine's condition, the material batch and ambient conditions. We do not warrant printability, dimensional accuracy, surface finish or mechanical strength.
• Estimates can differ from your own slicer. Small differences from a manual slice on your desktop are expected, particularly for supports and for very small or very thin geometry.
• You may override any quote. Nothing obliges you to accept an order at the quoted price. You can edit a price before accepting, or decline the job.
• You are responsible for the price your customer sees. If a pricing error results in an order you cannot fulfil profitably, that is between you and your customer. Our liability for any pricing error is limited as set out in Section 16.

10. Content and intellectual property

a. Your Shop Content

You keep all rights in your Shop Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, process and display it strictly to operate the Service for you — for example, showing your shop name and number inside your own widget, and reading the files you upload in order to set up your printer. That licence ends when you delete the content or close your account. We do not use your rates, your settings or your order data to benefit another shop, and we publish no cross-shop benchmark derived from them.

b. End Customer Content

Model files uploaded by your End Customers are processed solely to produce a quote and fulfil an order, are visible only to your shop, and are deleted automatically — see the retention table in our Privacy Policy. We claim no rights in them, do not publish them, and do not use them to train any model. You are responsible for the terms you present to your own customers, including the rights they must warrant they hold in a model they upload.

c. Our intellectual property

The Service, its software, its interfaces, the 3Dash name and logo and all associated intellectual property are ours or our licensors'. Subject to these Terms and payment of your fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own business during your subscription. You may not copy, modify, reverse-engineer, decompile, scrape or create derivative works of the Service, nor remove any proprietary notice, except to the extent the law expressly permits it despite this restriction.

d. Open-source components

The Service is built in part on open-source software, governed by its own licences, which prevail over this section for the component concerned. Those components are listed on our attributions page.

e. Feedback

If you send us ideas or suggestions, we may use them freely and without obligation. Don't send us anything you consider confidential.

11. Data protection

Our Privacy Policy forms part of these Terms and explains this in full. The essential allocation:

• For your own account data, we are the Data Fiduciary.
• For your End Customers' data, you are the Data Fiduciary and we are your processor. We process it only to deliver the Service and only on your instructions: producing quotes, creating and handing you orders, arranging couriers, sending order email, and preventing abuse. We do not use it for our own purposes and never market to your customers.
• Your obligations as fiduciary are yours. Giving your customers a privacy notice on your own website, obtaining any consent required, and answering their data-rights requests are your responsibility. We will support you and will act on a documented deletion instruction from you.
• Our service providers and our security commitments are described in the Privacy Policy. We will notify you without undue delay of any breach affecting your data or your End Customers' data.

12. Acceptable use

You may not use the Service, and may not permit anyone to use it, to:

• Quote, order, produce or facilitate firearms, firearm components, ammunition, explosives or weapons, or any item whose manufacture or possession is restricted or prohibited under Indian law.
• Produce items that infringe another party's copyright, trademark, patent, design right or trade secret, or that reproduce currency, official documents, seals or identity credentials.
• Produce medical devices, implants, safety-critical or load-bearing components, or anything intended for a use where failure could cause injury or death, unless you hold every approval and certification the law requires and accept full responsibility for it.
• Produce obscene material, child sexual abuse material, or anything unlawful under the Information Technology Act, 2000 or the Indian Penal Code.
• Circumvent usage limits, rate limits, the allowed-address list or authentication; probe, scan or load-test our infrastructure without written permission; or attempt to access another shop's data.
• Upload malware, or files crafted to exploit or crash the service.
• Resell, sublicense or white-label the Service, or use it to build a competing quoting product.
• Misrepresent your relationship with 3Dash, or use our name or logo in a way that suggests we endorse, print, guarantee or stand behind your work.

You are responsible for what your End Customers upload through your widget. We do not pre-screen models, but we will act on a credible report, and we may remove content or suspend a shop that breaches this section.

13. Availability, support and changes

• We aim to keep the Service available continuously but offer no uptime guarantee or service-level agreement on these standard terms. Maintenance, third-party outages and incidents happen.
• Support is by email at support@3dash.in, during Indian business hours, on a reasonable-efforts basis.
• We may add, change or remove features. Breaking changes to the public API are versioned, and within a published version we add rather than remove or rename. If we ever need to retire a version, we will give at least 90 days' notice by email.
• We may suspend the Service briefly for maintenance, and immediately where there is a security risk or an urgent third-party fault.

14. Suspension and termination

We may suspend or terminate your account, with notice where practicable, if:

• Your subscription payment fails and is not resolved after retries and notice.
• You breach these Terms, and in particular Section 12.
• Your use threatens the security, stability or lawful operation of the Service or another shop's data.
• We are required to by law.

For a breach capable of being fixed, we will normally give you 7 days' notice to fix it before terminating. For a serious or unlawful breach we may act immediately.

You may terminate at any time by cancelling — see Section 6. On termination for any reason your access ends, the widget and API stop serving your shop, and your data is handled as set out in Section 6 and in the Privacy Policy. Sections 8, 10, 15, 16, 17, 19 and 21 survive termination. Amounts already accrued, including courier costs, remain payable.

15. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

Specifically, we do not warrant that:

• The Service will be uninterrupted, timely, secure or error-free.
• Any quote, weight or print-time estimate will match your own slicer exactly, or that a part will print successfully.
• Any part produced using a quote from the Service will be fit for any particular purpose.
• Third-party services we depend on will be available or perform as expected.

16. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, goodwill, data or anticipated savings, however caused.
• Our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort or otherwise, is limited to the subscription fees you actually paid us in the 12 months immediately preceding the event giving rise to the claim.
• We are not liable for anything arising out of the relationship between you and your End Customer, including print quality, delays, refunds, chargebacks, or a consumer claim about a part you supplied.
• We are not liable for the acts or omissions of any payment, courier or other third-party provider.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence. You accept that these limits are a reasonable allocation of risk given the subscription price.

17. Indemnification

You agree to indemnify, defend and hold harmless 3Dash, its operators and affiliates from any claim, demand, loss, liability, damage or expense (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) the Shop Content you provide; (d) the parts you produce, supply or fail to supply, and any claim by an End Customer relating to them; (e) your handling of End Customer personal data; or (f) any use of the Service through your account or your API keys.

18. Force majeure

Neither party is liable for a failure or delay caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, strike, failure of power or telecommunications, government action, or the failure of a third-party provider. Payment obligations already accrued are not excused.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India. Before starting proceedings, the parties will first attempt to resolve the dispute in good faith through our Grievance Officer (Section 22), allowing at least 30 days from written notice.

20. Changes to these Terms

We may update these Terms. The "Last updated" date at the top reflects the most recent revision. For a material change we will give notice by email and ask you to accept the updated Terms when you next sign in. If you do not accept, your remedy is to cancel before the change takes effect. Continued use after that means you accept it.

21. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us, and supersede every prior version.
• Severability. If a provision is held invalid or unenforceable, the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition or sale of assets.
• Independent parties. Nothing here creates a partnership, joint venture, agency or employment relationship between us.
• Notices. We give notice to your registered email address. You give notice to legal@3dash.in.

22. Grievance Officer and contact

For questions about these Terms or to raise a legal concern, write to legal@3dash.in. For everyday product help, use support@3dash.in. Formal grievances go to:

We acknowledge every grievance within 48 hours and resolve it within 15 days of receipt.