Terms of Service

Last updated: June 22, 2026

These Terms of Service (the "Terms") form a legally binding agreement between you ("you", "your") and 3Dash ("3Dash", "we", "us", "our", "the Platform"), operated from Bengaluru, Karnataka, India, and are issued in accordance with the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019 read with the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023. By creating an account, browsing, or placing an order on 3dash.in, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use the Platform.

1. Definitions

"Customer" — any registered user who uploads a 3D model and places an order for printing through the Platform.
"Seller" — an independent 3D printer operator who has registered on the Platform and agreed to print and dispatch orders.
"Order" — a request placed by a Customer for the printing and delivery of one or more 3D models.
"Logistics Partner" — any third-party last-mile delivery service used by the Platform (currently Borzo).
"Payment Partner" — Razorpay Software Private Limited or any successor payment gateway processor used by the Platform.
"Content" — any text, file, image, 3D model, photograph, review, or other material submitted to the Platform by you.

2. The Platform — What 3Dash Is and Isn't

3Dash is an online marketplace that connects Customers with independent Sellers who operate their own 3D printers. We:

Provide quoting, ordering, payment processing, and dispatch coordination tools.
Hold Customer payments in escrow until the Order is delivered.
Pass on payment gateway and delivery costs transparently at checkout.

We are not the printer of your Order. The actual printing is performed by the accepted Seller as an independent contractor. 3Dash does not own, operate, or maintain any 3D printing equipment, and is not the manufacturer of any item printed via the Platform.

For the purposes of the Consumer Protection (E-Commerce) Rules, 2020, 3Dash is a "marketplace e-commerce entity" and the Sellers on the Platform are independent service providers. The contract for printing and supply is formed directly between you and the accepted Seller; 3Dash facilitates that contract but is not a party to it. 3Dash undertakes reasonable diligence in onboarding Sellers, including phone verification and address capture, and will act on credible reports of seller misconduct in accordance with Sections 10, 12, and 13 of these Terms.

3. Eligibility & Account Registration

You must be at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872.
You must provide accurate, current, and complete information when creating an account, including a valid email address and phone number.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Sellers must complete phone verification (via OTP) and provide a valid pickup address before accepting Orders.
You may not create multiple accounts to abuse promotional credits, evade strikes, or circumvent any Platform restriction.

4. Your Content & Intellectual Property

You retain all ownership rights and intellectual property in the 3D models, photographs, and other Content you upload. By uploading Content to the Platform, you grant 3Dash and the accepted Seller a limited, non-exclusive, royalty-free, worldwide licence to:

Store, process, slice, and analyse your model files for the purpose of quoting, printing, and fulfilling your specific Order.
Render previews and thumbnails within your account dashboard.

This licence is strictly limited to fulfilling the Order. Sellers are contractually prohibited from retaining, copying, redistributing, modifying, reverse-engineering, or commercialising your files for any purpose other than completing your Order. Order files are automatically scheduled for deletion from our active storage after Order completion.

You represent and warrant that you have the legal right to upload the Content you submit and that printing it will not infringe any third-party patent, copyright, trademark, design right, or other proprietary right.

Where you use a tool that generates a printable model from an image you provide (such as the Lithophane generator), this warranty extends to that image: you confirm that you own or are licensed to use it and that, where it depicts an identifiable person, you have that person's consent (or that of their parent or guardian, if they are a minor) to have it printed. You are solely responsible for any image you submit, including images of third parties.

4A. Customer Photo Submissions (Community Gallery)

If you choose to submit a photograph of a completed print to our community gallery (for example, to earn wallet points), the following additional terms apply on top of Section 4:

Public-display licence. You grant 3Dash a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, adapt, and publicly display the submitted photograph for marketing and promotional purposes across the Platform and our associated channels. This licence is broader than, and separate from, the order-fulfilment licence in Section 4 (which is limited to your account dashboard).
Rights warranty. You represent and warrant that you own or control all rights necessary to grant the above licence, and that the photograph and the item depicted in it do not infringe any third-party copyright, trademark, or other right. Falsely claiming rights you do not hold is a breach of these Terms, and you accept full liability for any resulting claim.
Review & rewards. Submissions are reviewed before publication. Wallet points (where offered) are credited only if your submission is approved, are limited to one approved photo per Order, and one resubmission is allowed if a photo is rejected. We may decline to publish, decline to feature, or remove any submission at our sole discretion.
Privacy. Do not submit photographs containing other people's faces, personal information, or anything you would not want shown publicly. You may request removal of a published photo at any time via the in-gallery report option or by contacting us.

You retain ownership of your photograph; this licence does not transfer ownership of the image to us.

5. Prohibited Content & Use

You agree not to upload, request, or print:

Firearms, firearm components, ammunition, explosive devices, or any item the manufacture or possession of which is restricted under the Arms Act, 1959 or the Explosives Act, 1884.
Currency, security features, government identification, or counterfeit goods.
Anatomically explicit, obscene, defamatory, or hateful Content prohibited under Section 67 of the Information Technology Act, 2000.
Medical devices, prosthetics, or load-bearing safety equipment intended for human or animal use without explicit Seller confirmation of suitability.
Items that infringe upon another party's intellectual property rights.
Items intended to cause harm to persons, property, or critical infrastructure.

3Dash reserves the right to refuse, cancel, or remove any Order or Content at our sole discretion. Suspected violations may be reported to law-enforcement authorities.

6. Pricing & Payment

Prices are computed dynamically based on the volume, weight, and material of your model, infill percentage, the Seller's per-gram rate, and applicable delivery fees.
Customers pay an additional payment processing fee at the rate then charged by the Payment Partner (currently 2% gateway + 18% GST on the fee = 2.36% effective). This is shown transparently in the checkout breakdown.
If the Seller who ultimately accepts your Order quoted a price lower than the seller you were billed against at checkout (we bill against the highest quote among your selected Sellers), the difference is credited to your 3Dash Wallet as loyalty points.
All amounts are in Indian Rupees (INR).

GST Status: 3Dash is currently operating below the GST registration threshold and does not charge Goods and Services Tax. No invoice issued by 3Dash should be treated as a tax invoice. If your business requires a tax invoice, contact the accepted Seller directly, who may be separately GST-registered.

Fair Trade Practices. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, 3Dash undertakes that all prices, fees, and platform charges are displayed transparently at checkout in INR; no charge is levied without your prior knowledge; no misleading representation is made about the printing service or its quality; and the seller against whom you are billed is determined by the objective rule that we bill against the seller with the highest quote among those you selected, so that any savings (when a cheaper seller accepts) flow back to you as wallet points.

7. Delivery — Standard Delivery Window & Estimated Delivery

The Platform offers two delivery experiences, automatically determined at checkout. Both are targets and not contractual guarantees; actual delivery times may vary.

Standard 8-Hour Delivery Window — for Orders whose estimated print time is under five (5) hours and are placed during our business hours (9:00 AM to 9:00 PM IST), we aim to complete delivery within eight (8) hours of Seller acceptance. This is a target, not a contractual guarantee.
Estimated Delivery — applies to all other Orders, including larger prints and Orders placed during after-hours (9:00 PM to 9:00 AM IST). The Platform displays a date-and-time estimate at checkout and on your Orders page. This is an estimate, not a guarantee.

Last-mile delivery is performed by our Logistics Partner. Delivery times may be affected by traffic, weather, partner availability, address accuracy, and other factors outside our reasonable control.

If the Standard 8-Hour Delivery Window is materially missed due to our or our Seller's fault (excluding force-majeure causes), you may raise a dispute under Section 10 below for a partial or full refund at the discretion of our Grievance Officer.

8. Cancellation & Auto-Refunds

You cannot self-cancel an Order through the Platform once it has been placed. This is a deliberate design choice to keep the marketplace pricing engine consistent and to avoid abuse of the wallet-savings flow.
Auto-cancel — no Seller accepts. If no Seller accepts your Order within twenty-four (24) business hours (counted only during 9:00 AM – 9:00 PM IST, Monday to Saturday; Sundays are excluded), the Order is automatically cancelled and a refund is issued to your original payment method in accordance with the refund-amount clause below.
Auto-cancel — all Sellers reject. If every Seller you selected at checkout rejects the Order, it is automatically cancelled and a refund is issued to your original payment method in accordance with the refund-amount clause below.
Pre-acceptance discretionary cancellation. If you need to cancel an Order for a genuine reason before any Seller has accepted, you may write to support@3dash.in with your Order number. We will, at our reasonable discretion and where operationally feasible, cancel the Order and refund the amount to your original payment method in accordance with the refund-amount clause below. We are not obligated to honour every such request.
Post-acceptance. Once a Seller has accepted and begun printing, the Order can no longer be cancelled. If the delivered Order is damaged, incorrect, or undelivered, you may raise a dispute under Section 10.
Refund amount — pre-dispatch cancellations. Where an Order is cancelled before dispatch (automatic timeout, all-Seller rejection, or pre-acceptance discretionary cancellation), the refund to your original payment method will be the amount you paid minus the non-refundable payment-gateway fee charged by our Payment Partner (currently 2.36%, comprising a 2% gateway charge plus 18% GST on that charge). This fee is retained by the Payment Partner regardless of whether the Order is fulfilled and is therefore not recoverable by 3Dash. Any wallet Points used at checkout are returned to your wallet in full and are not subject to this deduction.
Refund amount — dispute outcomes. Refunds arising from a dispute resolved in your favour under Section 10 (Seller fault or courier-partner fault) are issued in full to your original payment method and are not subject to the gateway-fee deduction described above. In such cases, 3Dash recovers the gateway fee from the at-fault party.
Refund timing. Refunds to the original payment method may take 5–7 business days to reflect in your account, depending on your bank or card issuer's policies. In all events, we initiate the refund instruction with our Payment Partner within forty-eight (48) hours of the cancellation or qualifying dispute resolution.

9. Wallet Points

The 3Dash Wallet accumulates loyalty points (1 point = 1 INR) credited as savings refunds when a cheaper Seller accepts your Order. Points:

Can be applied at checkout to reduce the cash portion of future Orders.
Have no cash redemption value and cannot be transferred between accounts.
Are returned to your wallet in full if an Order paid partly with Points is later refunded (whether by auto-cancellation, admin cancellation, or a dispute resolved in your favour). Points are not subject to the gateway-fee deduction described in Section 8.

10. Disputes & Resolution

If your delivered Order is damaged, incorrect, or incomplete, you may file a dispute within twenty-four (24) hours of delivery via the "Report a Problem" option on your Orders page. You must:

Select a reason (wrong item, item damaged, items missing, or other).
Upload up to seven (7) clear photographs as evidence (mandatory for damage/missing/wrong-item disputes).
Provide a brief written description.

Our internal team will review the dispute and issue one of the following outcomes:

Seller at fault — full refund to your original payment method; the responsible Seller is penalised.
Logistics partner at fault — full refund to your original payment method; we pursue recovery from the Logistics Partner separately.
Customer at fault — no refund.
Partial refund — a portion of the Order value is refunded based on the extent of the issue.

Dispute outcomes are issued at the reasonable discretion of our Grievance Officer based on the evidence submitted. Decisions are typically communicated within fifteen (15) business days.

11. Ratings & Reviews

Customers may rate the accepted Seller after Order completion. Ratings are one per Order, on a scale of 1 to 5 stars, and are immutable once submitted. We aggregate ratings to compute a Seller's running average. Sellers cannot self-rate or modify ratings.

12. Seller Obligations

Sellers operate as independent contractors and are solely responsible for their printing operations, equipment, materials, and adherence to applicable laws.
Sellers must accept or reject Orders promptly. Failure to dispatch within the committed handover window may result in strikes; three strikes result in automatic suspension pending review.
Sellers must not retain, redistribute, or commercialise any Customer model file beyond what is strictly necessary to complete the Order.
Sellers are responsible for their own tax obligations, including GST if they exceed registration thresholds.

13. Seller Onboarding Fee

One-time fee. Sellers registering on the Platform are required to pay a one-time onboarding fee of ₹500. This fee covers verification of your details, setting up your store, and listing you to Customers. It is charged once, at registration, and is separate from the per-Order commission built into Platform pricing.
Activation. A newly registered store remains inactive and is not visible to Customers until the onboarding fee has been received and your store has been activated by 3Dash. We send payment instructions to your registered email after you complete registration.
Non-refundable. The onboarding fee is non-refundable once your store has been activated and listed — including if you later choose to stop using or leave the Platform. It will, however, be refunded in full if 3Dash declines to activate or list your store after you have paid.
Taxes. We currently operate below the GST registration threshold and do not charge GST on this fee. If 3Dash becomes GST-registered, applicable GST will be charged on the onboarding fee as required by law.

14. Account Suspension & Termination

We reserve the right to suspend or terminate any account, with or without notice, if we reasonably believe:

You have violated these Terms, our Privacy Policy, or any applicable law.
Your account activity poses risk to the security, integrity, or operations of the Platform or other users.
You have engaged in fraud, abuse of refunds, or manipulation of ratings or wallet credits.

Upon termination, your right to access the Platform ceases immediately. Sections that by their nature should survive termination (including intellectual-property licences for previously fulfilled Orders, dispute resolution, limitation of liability, and governing law) shall survive.

15. Disclaimers & Print-Quality Caveats

3D printing is an additive manufacturing process with inherent dimensional and structural tolerances. By using the Platform, you acknowledge and accept that:

Printed parts may exhibit minor cosmetic variations including layer lines, surface roughness, and slight colour differences from on-screen previews.
Dimensional tolerance for FDM prints is typically ±0.2–0.5 mm and for resin prints ±0.05–0.2 mm depending on equipment and material.
Printed parts are not warranted for load-bearing, safety-critical, structural, medical, automotive, aerospace, or any other high-stakes application unless the Seller explicitly confirms suitability in writing for your specific use case.
The Platform is provided "as is" and "as available." We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall 3Dash, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, arising from or in connection with your use of the Platform, the printed parts, or your interactions with Sellers or Logistics Partners.

Our total aggregate liability to you for any claim relating to a specific Order shall not exceed the amount you actually paid for that Order. For non-Order-related claims, our total aggregate liability shall not exceed INR 5,000.

17. Indemnification

You agree to indemnify, defend, and hold harmless 3Dash and its affiliates from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of any law or third-party right, including intellectual-property rights; (c) the Content you upload; or (d) your misuse of any printed part.

18. Force Majeure

Neither party shall be liable for any failure to perform due to causes beyond reasonable control, including but not limited to acts of God, natural disasters, government action, pandemics, riots, strikes, power or telecommunications failures, internet service outages, or other force-majeure events.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India. Parties shall first attempt to resolve any dispute amicably through our Grievance Officer (see Privacy Policy) before initiating any legal proceeding.

20. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. It is your responsibility to review these Terms periodically; continued use of the Platform after a change constitutes acceptance of the updated Terms.

21. Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and 3Dash and supersede any prior agreement.

22. Contact

For questions about these Terms or to raise a legal concern, write to us at legal@3dash.in. For general support, see support@3dash.in. Grievance Officer details are in our Privacy Policy.