Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, use our interactive features (like uploading 3D models), or communicate with us. This may include your name, email address, shipping address, and payment information.

We also securely process and temporarily store the 3D files (.STL, .OBJ) you upload for the purpose of geometric analysis, pricing, and manufacturing. These files are treated as highly confidential.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our 3D printing marketplace and delivery services.
• Process transactions and send related information, including confirmations and receipts.
• Facilitate the printing and dispatch process with our registered sellers and logistics partners (e.g., Borzo).
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.

3. Sharing of Information

To fulfill your orders, we share necessary details (such as the 3D model and shipping address) with the specific independent 3D Printer (Seller) you select at checkout, as well as our logistics partners. We do not sell your personal data to third parties.

4. Intellectual Property & 3D Models

You retain all intellectual property rights to the 3D models you upload. We and our network of sellers will only use your files for the express purpose of fulfilling your specific printing order. Files are strictly not to be distributed, modified, or re-sold by any party on our platform.

5. Security

We implement robust security measures, including Firebase Authentication and secure cloud storage, to protect your personal information and digital assets from unauthorized access, alteration, or disclosure.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@3dash.com.